logo

View all jobs

Sales Engineering Director

Remote, Remote
Sales Engineering Director

The role includes providing the highest level of customer service, developing lasting customer relationships, and managing the service team members; maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.

Key Responsibilities:
  • Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met
  • Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
  • Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
  • Monitoring department issues and client complaints to create methods to lessen recurring issues.
  • Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
  • Maintaining strong relationships with manufacturers, dealers, and sales representatives
  • Work with the sales team to identify and qualify opportunities for battery products and services.
  • Provide technical support and product demonstrations to potential customers, both remotely and on-site
  • Develop proposals and scope of work documents for potential projects.
  • Collaborate with the engineering and operations teams to ensure the successful installation and commissioning of our products.
  • Troubleshoot and diagnose issues with our products and develop solutions to address them.
  • Maintain accurate records of customer interactions and technical support cases.
  • Contribute to the development and refinement of our product offerings and service capabilities.
  • Helping to train new employees in company procedures.


Experience
  • 6+ years of relevant experience
  • Previous sales and management experience may be advantageous.

Education
  • Degree in Engineering (Electrical, Electrical Power, Electronics, Automation-Communications)
  • MSc will be considered as a plus.
  • ERP Software (i.e. SAP)
  • MS office

 
Share your resume with us


Michael J Aubrecht
President, Senior Recruiter
AES, LLC.
+1 404-259-5961 


"Recruiting excellence in the Battery, Electric Vehicle and Energy Storage Industries for over 35 years"

Share This Job

Powered by