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Sales Engineering Director
Remote, RemoteSales Engineering Director
The role includes providing the highest level of customer service, developing lasting customer relationships, and managing the service team members; maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.
Key Responsibilities:
Experience
Education
The role includes providing the highest level of customer service, developing lasting customer relationships, and managing the service team members; maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.
Key Responsibilities:
- Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met
- Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Maintaining strong relationships with manufacturers, dealers, and sales representatives
- Work with the sales team to identify and qualify opportunities for battery products and services.
- Provide technical support and product demonstrations to potential customers, both remotely and on-site
- Develop proposals and scope of work documents for potential projects.
- Collaborate with the engineering and operations teams to ensure the successful installation and commissioning of our products.
- Troubleshoot and diagnose issues with our products and develop solutions to address them.
- Maintain accurate records of customer interactions and technical support cases.
- Contribute to the development and refinement of our product offerings and service capabilities.
- Helping to train new employees in company procedures.
Experience
- 6+ years of relevant experience
- Previous sales and management experience may be advantageous.
Education
- Degree in Engineering (Electrical, Electrical Power, Electronics, Automation-Communications)
- MSc will be considered as a plus.
- ERP Software (i.e. SAP)
- MS office
Share your resume with us
Michael J Aubrecht
President, Senior Recruiter
AES, LLC.
+1 404-259-5961
"Recruiting excellence in the Battery, Electric Vehicle and Energy Storage Industries for over 35 years"
Michael J Aubrecht
President, Senior Recruiter
AES, LLC.
+1 404-259-5961
"Recruiting excellence in the Battery, Electric Vehicle and Energy Storage Industries for over 35 years"