The role includes providing the highest level of customer service, developing lasting customer relationships, and managing the service team members; maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.
Key Responsibilities:
Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met
Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
Monitoring department issues and client complaints to create methods to lessen recurring issues.
Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
Maintaining strong relationships with manufacturers, dealers, and sales representatives
Work with the sales team to identify and qualify opportunities for battery products and services.
Provide technical support and product demonstrations to potential customers, both remotely and on-site
Develop proposals and scope of work documents for potential projects.
Collaborate with the engineering and operations teams to ensure the successful installation and commissioning of our products.
Troubleshoot and diagnose issues with our products and develop solutions to address them.
Maintain accurate records of customer interactions and technical support cases.
Contribute to the development and refinement of our product offerings and service capabilities.
Helping to train new employees in company procedures.
Experience
6+ years of relevant experience
Previous sales and management experience may be advantageous.
Education
Degree in Engineering (Electrical, Electrical Power, Electronics, Automation-Communications)